Overview/Description
Business analysts require a unique combination of competencies to successfully perform their work. In this course, you'll learn about underlying competencies, including analytical thinking and problem solving, interaction skills, and communication skills as prescribed in A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) v3 by the International Institute of Business Analysis (IIBA®). This course will assist in preparing the learner for the IIBA®'s Certified Business Analysis Professional™ (CBAP®) certification exam. IIBA®, the IIBA® logo, BABOK®, and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis.
CPD Hours: 1 hour
Lesson Objectives:
-
Business Analysis Competencies: Personal Skills
- recognize behaviors associated with learning, creative thinking, and visual thinking skills
- identify behaviors associated with conceptual and systems thinking skills
- recognize effective decision-making and problem-solving skills
- recognize attributes of effective analytical thinking skills
- recognize behaviors associated with effective teamwork, facilitation, and teaching
- recognize the traits of an effective leader and negotiator
- recognize attributes of effective interaction skills
- recognize factors that may inhibit effective communication
- identify characteristics of effective verbal communication
- identify characteristics of effective nonverbal communication
- identify characteristics of effective written communication
- identify characteristics of effective listening
- recognize attributes of effective communication skills